KUALA LUMPUR: Airlines will soon have to provide mandatory full refunds to passengers of flights delayed for at least five hours or more, says Anthony Loke. The Transport Minister said the move, which comes into force from Sept 2, follows amendments to the Malaysian Aviation Commission’s (Mavcom) Malaysian Aviation Consumer Protection Code (MACPC) 2016. He explained that...
KOTA KINABALU: Passengers waiting for check-in at the Kota Kinabalu International Airport are faced with difficulties as some airlines including AirAsia are facing system glitches. This comes following a global cyber outage which struck earlier Friday (July 19). An official from Malaysia Airports Holdings Bhd (MAHB) here confirmed that the airport is not affected but some airlines...
BANGKOK (The Straits Times/ANN): It began with an emergency call on May 21 requesting Bangkok’s Samitivej Srinakarin Hospital to take in about 20 injured passengers from nearby Suvarnabhumi Airport. But every few minutes, the number would climb. Eventually, the private hospital would provide medical care for 104 patients who were on board Singapore Airlines’ turbulence-hit Flight SQ321...
SINGAPORE: Eva Khoo panicked when she first learnt that her family, including her brother and two-month pregnant sister-in-law, was on the ill-fated Singapore Airlines (SIA) Flight SQ321 on May 21. After the 34-year-old Malaysian event specialist got a call from the travel agency which her family booked the trip with, she flew to Bangkok, where the...
SINGAPORE: Forty-six passengers and two crew members aboard the SIA flight that hit severe turbulence and had to make an emergency landing in Bangkok on May 21 remain in the Thai capital for medical treatment. Singapore Airlines, in a Facebook post at 9.31pm on Thursday (May 23), said that meant a total of 65 passengers and...
PETALING JAYA: Public transport operators who unknowingly transport illegal immigrants will not be fined as they are not authorised to check the status of their passengers, said Immigration Department director Datuk Ruslin Jusoh. Ruslin also dismissed as fake a viral notice that public transport drivers will be penalised with a massive fine should they be caught...
PUTRAJAYA: Passengers departing from Kuala Lumpur International Airport (KLIA) for domestic and international flights during the peak travel season and festive period are recommended to arrive at least four hours prior to departure. Malaysia Airports Holdings Bhd (MAHB) in a travel advisory issued on Friday (Dec 22) said the holiday season typically sees a surge in...
PETALING JAYA: A recent flight to Singapore saw a massive “upgrade” to its in-flight entertainment system when several renowned singers, including local icon Datuk Seri Siti Nurhaliza, treated passengers to a mini 'concert'. The pleasant surprise saw the popular songstress accompanied by Grammy Award-winning music legend David Foster and fellow acclaimed singers Michael Bolton, Katherine McPhee,...
